RETURN CONDITIONS

To be eligible for a return, items must be unworn, unwashed and in their original condition with all tags attached.

Items must be free from marks, stains, makeup, spray tan, animal hair and odours such as perfume, deodorant or laundry detergent.

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SALE ITEMS

Sale items are final and cannot be returned or exchanged.

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RETURN SHIPPING

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be responsible for returns lost in transit.

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Original shipping costs are non-refundable.

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HOW TO MAKE A RETURN

To request a return, please email niveles.label@gmail.com with your order number and the item you would like to return. We will provide you with the return instructions and return address.

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Please do not send a return before contacting us.

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STORE CREDIT

Once your return has been received and approved, please allow 3–5 working days for processing. Store credit will be issued by email and does not expire.

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Returns that do not meet the conditions above or are sent outside the 30-day return period may be refused.

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DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, defective or incorrect, please contact us at niveles.label@gmail.com with your order number, a description of the issue and photos of the item.